TERMS & CONDITIONS
FLOWER DELIVERY 2 4 / 7
24-hour flower delivery in collaboration with Volt un Bolt.
Searching for "Tacito" In the Wolt and Bolt apps to receive flowers quickly and conveniently at any time of the day.
Searching for "Tacito" In the Wolt and Bolt apps to receive flowers quickly and conveniently at any time of the day.
1. FLOWER DELIVERY TERMS
1.1.
We provide flower delivery:
Weekdays | 9:00 AM to 21:00 PM
Sat / Sun / Holidays | 11:00 to 21:00
By prior arrangement, flower delivery at night is also possible.
(Delivery at night can be made using taxi services, so the recipient must receive the flowers from the driver.)
Weekdays | 9:00 AM to 21:00 PM
Sat / Sun / Holidays | 11:00 to 21:00
By prior arrangement, flower delivery at night is also possible.
(Delivery at night can be made using taxi services, so the recipient must receive the flowers from the driver.)
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1.2.
You can specify your preferred delivery time when placing your order. We do our best to deliver your flowers at the time you selected, however, the exact delivery time is not guaranteed. Delivery times may vary due to traffic, weather conditions, courier workload, or other circumstances beyond our control.
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1.3.
On holidays and especially busy days (February 14, March 8, Mother's Day, September 1, etc.) Flowers are delivered on the selected day, but due to the high courier workload, we cannot guarantee a specific delivery time.
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1.4.
To send flowers on February 14, March 8, Mother's Day or September 1, we recommend placing your order at least one day in advance.
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1.5.
We provide flower delivery in Riga and certain areas around Riga according to the delivery map and current delivery prices below.
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1.6.
In order for the delivery to be successful, please provide correct information about the recipient:
◦ name
◦ exact delivery address
◦ Apartment / door code / office / etc., if required
◦ phone number
◦ desired delivery date and time
◦ exact delivery address
◦ Apartment / door code / office / etc., if required
◦ phone number
◦ desired delivery date and time
The customer is responsible for the accuracy of the information provided in the order. SIA “Tacito” is not responsible for delays or failed deliveries if they are caused by inaccurate or incomplete information provided by the customer.
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1.7.
If the recipient is not available at the specified address, the courier or SIA “Tacito” may attempt to contact the customer or recipient using the phone number specified in the order.
If the delivery cannot be completed due to circumstances beyond the control of SIA “Tacito”, no refund will be made for the costs of delivery already made. Ordered flowers can be picked up at our store at Stirnu Street 29, Riga, by contacting us in advance and taking into account the limited storage time of the flowers.
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1.8.
If, after an unsuccessful delivery, you wish to re-deliver the flowers or to a different address, re-delivery is charged separately according to the delivery fee in effect at the time.
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1.9.
Flowers can also be ordered online without delivery by choosing to pick up at the Tacito store, Stirnu Street 29, Riga. If you choose to pick up in the store, the delivery fee is not applied.
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1.10.
Delivery fee is not included in the price of flowers. It is calculated according to the selected delivery area. Current delivery prices and territories can be viewed in the table and map below.
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2. ORDER TERMS
2.1.
The online store seller is Ltd. “Tacito”, Reg. No. LV40003505413. Store address: Stirnu Street 29, Riga. E-mail: | ziedi@tacito.lv. Phone: +371 26475980.
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2.2.
When placing an order in the online store www.tacito.lv, a distance contract is concluded between the buyer and SIA “Tacito”. By placing an order, you confirm that you have read the terms and conditions applicable to the order.
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2.3.
All prices listed in the online store are in euros and include applicable taxes. Delivery charges, if applicable, are listed separately.
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2.4.
The images of flower bouquets and arrangements shown in the online store are illustrative. Flowers are a natural and seasonal product, so the specific order may differ slightly from the flower varieties, shades, shape or packaging shown in the image. When creating an order, we maintain the overall style, mood and value of the selected bouquet or arrangement.
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2.5.
If any of the flowers shown in the picture are not available at the time of order fulfillment, we can substitute an equivalent flower, maintaining the overall style, color scheme, and value of the order as much as possible. In the event of significant changes, we will contact the customer, if possible.
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2.6.
If you would like a bouquet made especially for you, please place your order in the section “My purchase” There, describe your wishes and indicate the amount you want to contribute.
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2.7.
If you would like a specific color palette or have other important information regarding the production of your order, please indicate this in the "Notes" field when placing your order.
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2.8.
During the order process, the payment methods available at that moment are displayed. Depending on the available payment services, payments may be possible by bank card, internet banking, Apple Pay, PayPal or other offered payment method.
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2.9.
If the shipping fee was not paid with the order, it can be paid separately using the "My Purchase" section. Step-by-step instructions are available here:
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2.10.
Changing or canceling an order
If, after confirming the order, the customer requests to cancel the order and SIA “Tacito” agrees to the cancellation of the order before the production of the flower bouquet or arrangement has begun, a refund will be deducted from the order amount. 5% order cancellation feeIt is intended to cover the costs associated with accepting the order, processing the payment, administering it and arranging cancellations.
If the order has already been processed, the flowers or other materials for the specific order have already been prepared, or the order has been submitted for fulfillment or delivery, cancellation of the order may no longer be possible.
This order cancellation procedure does not apply to cases where the order is canceled due to the fault of SIA “Tacito”, nor does it limit the consumer's rights specified in regulatory enactments regarding a product that does not comply with the terms of the contract.
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2.11.
Right of return
When making a purchase online, the consumer usually has the right to exercise the right of withdrawal within 14 days. However, the legislation specifies cases in which the right of withdrawal does not apply.
According to Section 22.4 of Cabinet Regulation No. 255 “Regulations on Distance Contracts” of 20 May 2014, the consumer cannot exercise the right of withdrawal if the goods are perishable or are about to expire.
Therefore, the 14-day right of withdrawal does not apply to cut flowers, flower bouquets and flower arrangements, which are perishable goods by their nature.
The exception to the right of withdrawal provided for in Subsection 22.3 of Cabinet Regulation No. 255 may also apply to goods that are individually made according to the customer's instructions or that are clearly personalized.
If another product is purchased in the order to which the aforementioned exceptions to the right of withdrawal do not apply, the consumer's right of withdrawal in relation to this product is exercised in accordance with the procedures specified in regulatory enactments.
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2.12.
Flower quality and claims
For Tacito online store orders, we choose fresh and high-quality flowers and when preparing each order, we use the best floral material available on that particular day.
Flowers are a natural and perishable commodity, so their appearance and shelf life can be affected by the flower variety, season, temperature, transportation, care, and other conditions.
If the received flower bouquet, arrangement or other item is damaged, of poor quality or does not correspond significantly to the order, please contact us as soon as possible by writing to | ziedi@tacito.lv or by calling +371 26475980.
In order to be able to assess the situation more quickly, please provide the order number, if possible, and attach photos showing the problem identified.
We handle complaints about a product that does not comply with the terms of the contract in accordance with the Consumer Rights Protection Law. Depending on the specific situation and the conditions set out in regulatory enactments, the solution may be an exchange of the product, a price reduction, a refund of the amount paid, or another appropriate solution.
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2.13.
If the order cannot be fulfilled
If due to unforeseen or objective circumstances it is not possible to fulfill the order, SIA “Tacito” will contact the customer as soon as possible and, if possible, offer a suitable alternative.
The alternative is used only if it can be agreed with the customer. If a suitable solution cannot be provided and the order is cancelled, the payment received for the unfulfilled order will be refunded.
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3. PRIVACY POLICY
3.1.
The personal data controller is Ltd. “Tacito”, Reg. No. LV40003505413For questions regarding the processing of personal data, you can contact us by writing to | ziedi@tacito.lv.
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3.2.
When using www.tacito.lv and placing an order, we may process the personal data you provide, such as your name, surname, email address, phone number, billing information, as well as order and delivery information.
If flowers are sent to another person, we also process the recipient's name, delivery address, phone number, and other information necessary for delivery specified in the order.
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3.3.
Personal data is processed to accept, process and fulfill orders, ensure delivery, contact the customer or recipient of flowers about the order, process payments, review claims and fulfill obligations set out in regulatory enactments.
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3.4.
We process personal data only if there is a legal basis for this - for example, to accept and fulfill your order, fulfill the legal obligations of SIA "Tacito", protect the justified (legitimate) interests of SIA "Tacito" or in cases where you have given your consent.
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3.5.
To the extent necessary for order fulfillment, personal data may be transferred to service providers who help us ensure the operation of the online store, payment processing, order delivery, IT and other services related to order fulfillment.
Personal data may also be transferred to state or other competent authorities if such an obligation arises from regulatory enactments.
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3.6.
Payment card and other payment method data are processed in the secure systems of the respective payment service providers. SIA “Tacito” does not receive full payment card data.
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3.7.
Personal data is stored only for as long as necessary for the specific purpose of data processing, the fulfillment of contractual obligations and the fulfillment of obligations set out in regulatory enactments.
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3.8.
In cases provided for by law, you have the right to request access to your personal data, its correction or deletion, request restriction of data processing, object to data processing, as well as exercise other rights provided for in the General Data Protection Regulation.
If you believe that the processing of your personal data does not comply with the requirements of regulatory enactments, you have the right to contact the State Data Inspectorate.
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4. OTHER TERMS
4.1.
SIA “Tacito” has the right to update these terms and conditions. The terms and conditions that were in effect at the time of placing the order shall apply to a specific order.
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4.2.
If you have a question or complaint about your order, please contact SIA “Tacito” first so that the situation can be resolved. Consumer rights and dispute resolution procedures are determined by the laws and regulations in force in the Republic of Latvia.
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4.3.
The contents of www.tacito.lv, including photographs, texts, design elements and other materials, are protected in accordance with applicable intellectual property laws. Their use outside the cases permitted by regulatory enactments is not permitted without the permission of SIA “Tacito”.
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